How UC Trends Benefit Businesses

Small Business Technology Trends for 2020 | B2SMB Institute

Trends in unified communications are a driving force behind business success these days and keeping up with the latest can benefit you in more ways than you may think. Not only can keeping up with UC trends put you on par with the competition, many can help you streamline processes and give you access to better business tools.

Transitioning to the Cloud

One of the biggest business benefits to come from unified communications is in transitioning to the cloud. Not every business can make the transition all at once, and the more resources you have dedicated to on-site servers, the more a full move seems like a waste of capital. The current trend is in using a hybrid model where some processes take place on the cloud, some in the on-site servers and some using both. This can offer savings benefits to companies of all sizes and set-ups as the transition can take place in your own timeframe and budget while still giving you access to the newest platforms, software solutions and communications channels.

Incorporating Data Models and AI

UC is the integration of enterprise communication services, which includes data sharing and communication channels such as VOIP and messaging platforms. The application of AI to UC is still in its infancy, but the benefits are already being seen by those making the change. By investing in artificial intelligence your IT department can create and mine data sets more quickly to generate better models, your customer service department can use chat bots to answer frequently asked questions or direct messages to the right department, and your remote team meetings can be aided by a virtual assistant.

The concept of unified communications is a beneficial trend in and of itself, but when you look at the trends within this method, you can see more areas where your company can streamline processes, create better data models and seamlessly collaborate on projects remotely or in the office. These trends include a hybrid model of transitioning to cloud-based solutions as well as incorporating AI and data models in more areas.